Electronic appeal

Homepage /

ON THE PROCEDURE OF SUBMISSION AND CONSIDERATION OF ELECTRONIC APPEALS

Citizens of the Republic of Belarus have the right to appeal to organizations by submitting written, electronic or oral appeals, as well as to individual entrepreneurs by making comments and (or) suggestions in the book of comments and suggestions.

Legal entities of the Republic of Belarus, individual entrepreneurs have the right to appeal to the organization by submitting written (with the exception of comments and (or) suggestions made in the book of comments and suggestions), electronic or oral appeals.

Electronic appeals of citizens, including individual entrepreneurs (hereinafter – citizens), and legal entities to the healthcare institution «City Gynecological Hospital» received by the organization’s email address or posted in a special section on the organization’s official website on the Internet global computer network are reviewed in accordance with the requirements of the Law of the Republic of Belarus №300-3 from July 18, 2011 «On appeals of citizens and legal entities» (hereinafter – the Law)

Electronic appeals received by state bodies and other state organizations are subject to consideration in the order established for the consideration of written appeals, taking into account the features provided by Article 25 of this Law.

The way of submitting electronic appeals to the healthcare institution «City Gynecological Hospital» is to post the appeal in a special section on the official website of the global computer network Internet (see the Electronic appeals section).

Electronic applications received to the institution in another way are not considered

Responses to electronic appeals are sent to applicants in accordance with the Law of the Republic of Belarus from July 18, 2011 «On appeals of citizens and legal entities».

ON REQUIREMENTS FOR ELECTRONIC APPEALS

Electronic appeal should be set forth in Belarusian or Russian.

Electronic appeals from citizens should contain:

  • name and (or) address of the organization or position of the person to whom the appeal is sent;
  • surname, first name, middle name (if any) or initials of a citizen, address of his place of residence (place of stay);
  • statement of the essence of the appeal;
  • applicant email address.

Electronic appeals from legal entities should contain:

  • name and (or) address of the organization or position of the person to whom the appeal is sent;
  • full name of the legal entity and its location;
  • statement of the essence of the appeal;
  • surname, first name, middle name (if any) or initials of the head or a person authorized to sign appeals in the established order;
  • applicant email address.

Electronic appeals submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority.
In case of non-compliance with these requirements, electronic appeal may be left without consideration on the merits in the order prescribed by item 4 of Article 15 of the Law.

If necessary, additional documents and (or) information (documents confirming the authority of the applicants' representatives, documents on the results of the previous consideration of applications and other documents and (or) information necessary to resolve the issues set forth in the appeals) may be attached to the electronic application.

The acceptable formats for attached documents and (or) the information specified in paragraph four of part one of this item, in electronic form and their graphic images on paper (scans) are Portable Document Format/A (PDF/A), Office Open XML (DOCX) , dual markup format (DOC), Rich Text Format (RTF), text file (TXT), Open Document Format (ODT), data archiving and compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

If, in order to consider an electronic appeal on the merits it is necessary to indicate the personal data of the applicant or other persons, with the exception of those contained in the appeal, the applicant is invited to apply either with verbally or writing appeal.

If incoming electronic appeals of similar content from different applicants have massive nature (more than ten appeals), responses to such applications may be posted on the official website of the institution without sending replies (notifications) to the applicants.

ABOUT THE APPLICANT'S RIGHT TO WITHDRAW THE ELECTRONIC APPEAL, TO APPEAL THE RESPONSE OR THE DECISION TO LEAVE WITHOUT CONSIDERATION ON THE MERITS AND ABOUT THE PROCEDURE FOR THE IMPLEMENTATION OF SUCH RIGHTS

The withdrawal of an electronic appeal is carried out by submitting a written application or by sending an application in electronic form in the same way that the electronic appeal was sent.

CASES OF LEAVING ELECTRONIC APPEALS WITHOUT CONSIDERATION ON THE MERITS

Electronic appeals may be left without consideration on the merits if:

  • appeals do not meet the requirements established by the norms of the Law;
  • electronic appeals submitted by representatives of applicants are not accompanied by electronic copies of documents confirming their authority;
  • appeals are subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the administrative process procedure, legislation on administrative procedures, appeals are the employee’s appeals to the employer or other procedure for filing and considering such appeals is established in accordance with legislative acts;
  • appeals contain questions solution of which does not fall within the competence of the organization to which they were sent, does not relate to the quality of goods produced (sold), work performed, services rendered by it;
  • the deadline for filing a complaint was missed;
  • the applicant has filed a second appeal, including the one entered in the book of comments and suggestions, and it does not contain new circumstances relevant to the consideration of the appeal on the merits;
  • the correspondence with the applicant on the issues set forth in the appeal has been stopped.

RESPONSES TO ELECTRONIC APPEALS

Responses (notifications) to electronic appeals are sent to the applicants' email address indicated in the electronic appeals.

Written responses are given to electronic appeals (written notifications are sent) in cases if:

  • the applicant in his electronic appeal asks to send a written response or at the same time to send a written response and a response to his email address;
  • in the electronic appeal the email address is indicated, to which, for technical reasons, it was not possible to deliver a response (notification).

The institution’s response to the appeal or the decision to leave the appeal without consideration on the merits can be appealed to a higher organization: Health Committee of the Minsk City Executive Committee, 220006, Minsk, vul. Majakoŭskaha, 22, block 2
 




Attached Files

You can attach additional documents or materials in electronic form, to more fully reveal the gist of your message. File attachment size can not exceed 10 MB. Assume for attachment the following file formats: jpg, jpeg, png, gif, bmp, tiff, tif, wdp, pdf, txt, rtf, doc, docx, djvu, djv, rar, zip.