ON THE PROCEDURE OF SUBMISSION AND CONSIDERATION OF ELECTRONIC APPEALS
Citizens of the Republic of Belarus have the right to appeal to organizations by submitting written, electronic or oral appeals, as well as to individual entrepreneurs by making comments and (or) suggestions in the book of comments and suggestions.
Legal entities of the Republic of Belarus, individual entrepreneurs have the right to appeal to the organization by submitting written (with the exception of comments and (or) suggestions made in the book of comments and suggestions), electronic or oral appeals.
Electronic appeals of citizens, including individual entrepreneurs (hereinafter – citizens), and legal entities to the healthcare institution «City Gynecological Hospital» received by the organization’s email address or posted in a special section on the organization’s official website on the Internet global computer network are reviewed in accordance with the requirements of the Law of the Republic of Belarus №300-3 from July 18, 2011 «On appeals of citizens and legal entities» (hereinafter – the Law)
Electronic appeals received by state bodies and other state organizations are subject to consideration in the order established for the consideration of written appeals, taking into account the features provided by Article 25 of this Law.
The way of submitting electronic appeals to the healthcare institution «City Gynecological Hospital» is to post the appeal in a special section on the official website of the global computer network Internet (see the Electronic appeals section).
Electronic applications received to the institution in another way are not considered
Responses to electronic appeals are sent to applicants in accordance with the Law of the Republic of Belarus from July 18, 2011 «On appeals of citizens and legal entities».
ON REQUIREMENTS FOR ELECTRONIC APPEALS
Electronic appeal should be set forth in Belarusian or Russian.
Electronic appeals from citizens should contain:
Electronic appeals from legal entities should contain:
Electronic appeals submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority.
In case of non-compliance with these requirements, electronic appeal may be left without consideration on the merits in the order prescribed by item 4 of Article 15 of the Law.
If necessary, additional documents and (or) information (documents confirming the authority of the applicants' representatives, documents on the results of the previous consideration of applications and other documents and (or) information necessary to resolve the issues set forth in the appeals) may be attached to the electronic application.
The acceptable formats for attached documents and (or) the information specified in paragraph four of part one of this item, in electronic form and their graphic images on paper (scans) are Portable Document Format/A (PDF/A), Office Open XML (DOCX) , dual markup format (DOC), Rich Text Format (RTF), text file (TXT), Open Document Format (ODT), data archiving and compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).
If, in order to consider an electronic appeal on the merits it is necessary to indicate the personal data of the applicant or other persons, with the exception of those contained in the appeal, the applicant is invited to apply either with verbally or writing appeal.
If incoming electronic appeals of similar content from different applicants have massive nature (more than ten appeals), responses to such applications may be posted on the official website of the institution without sending replies (notifications) to the applicants.
ABOUT THE APPLICANT'S RIGHT TO WITHDRAW THE ELECTRONIC APPEAL, TO APPEAL THE RESPONSE OR THE DECISION TO LEAVE WITHOUT CONSIDERATION ON THE MERITS AND ABOUT THE PROCEDURE FOR THE IMPLEMENTATION OF SUCH RIGHTS
The withdrawal of an electronic appeal is carried out by submitting a written application or by sending an application in electronic form in the same way that the electronic appeal was sent.
CASES OF LEAVING ELECTRONIC APPEALS WITHOUT CONSIDERATION ON THE MERITS
Electronic appeals may be left without consideration on the merits if:
RESPONSES TO ELECTRONIC APPEALS
Responses (notifications) to electronic appeals are sent to the applicants' email address indicated in the electronic appeals.
Written responses are given to electronic appeals (written notifications are sent) in cases if:
The institution’s response to the appeal or the decision to leave the appeal without consideration on the merits can be appealed to a higher organization: Health Committee of the Minsk City Executive Committee, 220006, Minsk, vul. Majakoŭskaha, 22, block 2