Appeals of citizens and legal entities

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NORMATIVE LEGAL DOCUMENTS REGULATING THE WORK WITH APPEALS OF CITIZENS AND LEGAL ENTITIES

  1. The Law of the Republic of Belarus form July 18, 2011 «On appeals of citizens and legal entities” (amended and augmented)
  2. Decree of the President of the Republic of Belarus from 15.10.2007 №. 498 «On additional measures for working with appeals of citizens and legal entities»
  3. Resolution of the Council of Ministers of the Republic of Belarus from July 23, 2012 № 667 «On some issues of working with appeals of citizens and legal entities»
  4. Resolution of the Council of Ministers of the Republic of Belarus from March 16, 2005 № 285 «On some issues of organizing work with a book of comments and suggestions and introducing amendments and additions to some Resolutions of the Council of Ministers of the Republic of Belarus»

ORDER OF SUBMISSION AND CONSIDERATION OF APPEALS

Citizens of the Republic of Belarus have the right to appeal to organizations by submitting written, electronic or oral appeals, as well as to individual entrepreneurs by making comments and (or) suggestions in the book of comments and suggestions.

Legal entities of the Republic of Belarus, individual entrepreneurs have the right to appeal to the organization by submitting written (with the exception of comments and (or) suggestions made in the book of comments and suggestions), electronic or oral appeals.

Written appeals should be submitted by courier, by mail, during a personal appointment, by making comments and (or) suggestions in the book of comments and suggestions.

REQUIREMENTS FOR THE WRITTEN APPEALS OF CITIZENS

Appeals are stated in Belarusian or Russian.

In accordance with Decree of the President of the Republic of Belarus № 498 “On additional measures for working with appeals of citizens and legal entities”, the Law of the Republic of Belarus “On appeals of citizens”, a written appeal must contain:

Written appeals of citizens must contain:

  • name and (or) address of the organization or position of the person to whom the appeal is sent;
  • surname, first name, patronymic (if any) or initials of a citizen, address of his place of residence (place of stay);
  • statement of the essence of the appeal (proposal, statement, complaint);
  • personal signature of the citizen(s).

Written appeals of legal entities must contain:

  • name and (or) address of the organization or position of the person to whom the appeal is sent;
  • full name of the legal entity and its location;
  • statement of the essence of the appeal;
  • surname, first name, patronymic (if any) or initials of the head or a person authorized to sign appeals in the established manner;
  • personal signature of the head or the person authorized in the prescribed manner to sign appeals, certified by the seal of the legal entity.

Documents confirming the credentials of persons who apply on behalf of other citizens in cases provided in the second part of Article 4 of current Law (copies of a power of attorney, court decision, birth certificate, act of a state body, other documents) are attached to written appeals.

Documents necessary for the consideration of applications may be attached to written requests.

Appeals are submitted to organizations, individual entrepreneurs, whose competence includes resolving issues stated in appeals.

Anonymous appeals are not subject to consideration, with the exception of appeals containing information about a crime being prepared, committing or committed.

LEAVING APPEALS WITHOUT CONSIDERATION ON THE MERITS

Written appeals may be left without consideration on the merits if:

  • appeals do not meet the requirements established by the norms of the Law;
  • appeals are subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the order of the administrative process, legislation on administrative procedures, appeals are the employee’s appeals to the employer or other procedure for submitting and considering such appeals is established in accordance with legislative acts;
  • appeals contain questions whose solution does not fall within the competence of the organization to which they arrived, including if the comments and (or) suggestions made in the book of comments and suggestions do not relate to the activities of this organization, individual entrepreneur, and do not relate to the quality of the goods produced (sold), works performed, services rendered;
  • the deadline for filing a complaint is missed without reasonable excuse;
  • the applicant has submitted a repeated appeal, including the one entered in the book of comments and suggestions, and it does not contain new circumstances relevant to the consideration of the appeal on the merits;
  • the correspondence on the issues stated in the appeal with the applicant has been stopped.

WITHDRAW OF THE APPEAL

The applicant has the right to withdraw his appeal before considering it on the merits by submitting the corresponding written application.

TERMS FOR CONSIDERATION OF APPEALS

Written appeals must be considered no later than in fifteen days, and appeals requiring additional study and verification – no later than one month, unless otherwise term is not specified by legislative acts.

The institution’s response to the appeal or the decision to leave the appeal without consideration on the merits can be complainted to a higher organization: Healthcare Committee of the Minsk City Executive Committee, 220006, Minsk, Majakoŭskaha vul., 22, building 2